{"id":11,"date":"2024-05-26T20:48:44","date_gmt":"2024-05-26T18:48:44","guid":{"rendered":"http:\/\/nataliamoreno.es\/?page_id=11"},"modified":"2025-01-26T19:50:50","modified_gmt":"2025-01-26T18:50:50","slug":"reembolso-devoluciones","status":"publish","type":"page","link":"https:\/\/nataliamoreno.es\n\/en\/reembolso-devoluciones\/","title":{"rendered":"Exchanges and returns"},"content":{"rendered":"
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Exchanges and returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You have a period of 14 calendar days for products in stock. No returns will be accepted on personalized, custom made or made to order products. <\/strong><\/p>

If for any reason you are not satisfied with your product, you have a period of 14 calendar days from the date of delivery of the product to communicate your desire to return it. Unless one of the exceptions described below in the \u201cExceptions\u201d section applies. You will be responsible for the return or exchange shipping costs.<\/p>

To do so, you must contact us within the period indicated by email, phone or form listed in the \u201ccontact\u201d section informing us of the order number and personal data (name, address and phone). We will contact you to tell you how to process and, if necessary, pay the transport costs of the exchange or return.<\/p>

We will send our transport agency to pick up the product to be returned or exchanged. Be sure to return it with its packaging (if any) in perfect condition and including all the documentation that accompanies the product, as well as its accessories (if any). Make sure you also make a correct packaging to ensure its transport without damages. Once received and checked by our staff, we will send you the product to exchange or, in the case of a product return, we will refund the amount according to the payment method you used the same day we receive the returned merchandise.<\/p>

Exceptions to exchanges and returns<\/strong><\/p>

There may be cases in which an exchange or return will not be possible:<\/p>